Customer Service Promise Our customer service promise to you is that we will be committed to providing and developing a high quality service that meets your needs. We want our customers to feel valued, to find it easy to communicate with us and at all times to find us approachable, knowledgeable and consistent. We endeavour to provide comprehensive support to our customers to assist with listing activation and management. If you have questions regarding any of our services please let us know and we will do our best to provide the answer. Communication Our customer service department can be contacted by e-mail. As part of our commitment to setting and maintaining standards we promise to respond to all correspondence in a clear and concise manner. Courtesy Employees of Olympic will be well versed in the services we offer; will exhibit customer friendly service skills; and will perform in a professional and courteous manner when meeting the needs of our customers. Complaints Although we gain praise about our website and the services we offer, we understand there may be an occasion when something has not quite gone right for you. We see your feedback as an opportunity to further improve our service and therefore encourage our customers to express their opinions directly to us. All complaints will be addressed with a professional attitude and wherever possible resolved in a timely manner.